Collector - Self Pay in Munster, IN at Community Healthcare System

Date Posted: 10/12/2021

Job Snapshot

Job Description

Job ID: 32577

Category: Billing & Health Information

Facility: Community Foundation of Northwest Indiana, Inc.

Schedule: Full-time

Location: Munster, IN

Self-Pay Collector
The Patient Financial Services Collector resolves all discharged self-pay accounts receivables; Maximizes the Hospitals’ cash flow and to minimize the Hospitals’ bad debt expenses.  Contacts patient to resolve balances. Offers payment plan if not able to pay in full; offers other options such as Help Loan Program and Helping Hand. Adds insurance information and sets for billing; Verifies if patient is eligible for Medicaid. Logged into the agent calls to answer incoming calls. 
To Qualify you Must Have:

  • Minimum of High School diploma/GED required.
  • Call center, telephone work experience and cash collections experience required.
  • Experience in a hospital/medical business office preferred.
  • Knowledge of insurance benefits and coordination of benefits and Indiana Medicaid programs preferred.
  • Basic knowledge of medical terminology and billing practices.
  • Excellent communication skills when dealing with patients, public, co-workers, and professional offices.
  • Ability to communicate in Spanish desired.
  • Extensive experience and knowledge of PC applications, including Microsoft Word, Outlook and Excel.
  • Must be proficient with a 10 key calculator and perform mathematical calculations,
  • High-level problem solving and analytical skills.
  • Ability to work independently and multi-task while working in a collaborative, team environment with a positive attitude.  Detailed oriented.
  • Must be able to work in fast-paced environment and work under deadlines.

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