Careers

Supervisor Patient Accounting in Munster, IN at Community Healthcare System

Date Posted: 4/11/2021

Job Snapshot

Job Description

Job ID: 31481

Category: Leadership/Management

Facility: Community Foundation of Northwest Indiana, Inc.

Schedule: Full-time

Location: Munster, IN

Responsibilities for this position include supervising the Self Pay and Customer Service Unit to ensure work is completed timely and productivity/quality is met.  Responsible for collection of Self Pay receivables, Helping Hand application processing and approvals, PFS Call Center, Collection Agency turnover and interactions with all agencies, as well as multiple software systems.   Hire, train, and supervise staff.  Build and maintain workflows within the EPIC system for the Self-Pay Unit. Work with Third Party Vendors as needed and other duties as assigned.  This position will handle patient requests and complaints regarding accounts, including from Administration. 
 To Qualify You Must Have:  
  • 2-5 Years Staff experience in a Patient Financial Services department.
  • Supervisory or Team Lead experience required.
  • Associate or Bachelor Degree in healthcare administration, business, finance or accounting required.
  • Thorough knowledge of the billing and collection process and laws concerning billing activities.
  • Intermediate to Advanced level of proficiency with MS Outlook, Word, Excel and other department software applications understanding relationships and workflows.
  • Demonstrated oral, written, presentation and project management skills.
  • Demonstrated ability to work independently and manage multiple responsibilities while communicating with staff and management in a collaborative team environment with a positive attitude.
  • Decisive, flexible problem solver with a results oriented approach who has the ability to proactively identify issues and apply practical solutions while working in collaboration with management.
  • Epic proficiency or certifications preferred or must obtain within 1 year of employment
 
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