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Telecommunications Crd in Munster, IN at Community Healthcare System

Date Posted: 6/3/2019

Job Snapshot

  • Employee Type:
    Full-time · Days · M-F 8:00 am - 4:30pm w/ On-call· 80
  • Location:
    Munster, IN
  • Experience:
    3 to 5 years
  • Date Posted:
  • Job ID:

Job Description

Job ID:  23418

Category:    Information Services

Facility:    Community Foundation of Northwest Indiana, Inc. • Information Technology

Schedule:    Full-time • Days • M-F 8:00 am - 4:30pm w/ On-call • 80

Location:  Munster,  IN

The Telecommunications Coordinator assists in the ongoing installation, maintenance and programming the Avaya PBX system/station basic configurations in Communications Manager, Ascom Phone System, System Manager and Aura Messaging Manager. The candidate will program phone sets (digital, IP and analog), perform Moves, Additions, Changes (MACs), program digital, IP & analog station system configuration, changes, additions or deletions, add or remove telephones, program requested feature changes, provide voicemail support, program mailbox configurations, complete password resets, program feature changes, add or delete user mailboxes, add or delete distribution lists, provide break/fix services on telephones, replace telephones, troubleshoot and resolve phone-/data-cabling issues, knowledge of station cabling and jacks, assist in identification and resolution of other vendor line/circuit problems, reaching a solution, troubleshoot issues related to lines/trunks, coordinate and act as focal point for problem resolution involving service provider. 
To qualify you must have:
•         Minimum of Associates Degree in related field.  Bachelors degree preferred.
•         Minimum of 3 to 5 years experience in a related field.
•         Level of knowledge equivalent to the completion of two (2) years of technical training in Telecommunications Technology.
•         Acquire an in-depth knowledge in the field of communications and the utilization of sophisticated testing equipment.
•         Basic knowledge of telephony and associated systems to install various components, voice/data termination as well as the telecom tools used to perform daily activities. 
•         Must demonstrate strong technical abilities, articulate and document requirements and provide detailed records of successful projects and tasks. 
•         Strong customer service skills and ability to resolve daily trouble tickets in a timely manner.
•         Develop a thorough knowledge of the hospital's equipment, systems, and facilities.
•         Effective time management and planning skills.
•         Must have reliable vehicle to travel to local CHS facilities to perform daily job requirements.
•         Pursue relevant certifications pertaining to hospital telecommunications equipment.

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