Careers

Call Center Representative in Munster, IN at Community Healthcare System

Date Posted: 11/2/2018

Job Snapshot

  • Employee Type:
    Full-time · Days/Evenings/Nights · 3:30 pm - 12:00 pm and 11:00 pm to 7:00 am including weekend· 80
  • Location:
    Munster, IN
  • Date Posted:
    11/2/2018
  • Job ID:
    23512

Job Description

Job ID:  23512

Category:    Administrative & Clerical

Facility:    Community Foundation of Northwest Indiana, Inc. • Information Technology

Schedule:    Full-time • Days/Evenings/Nights • 3:30 pm - 12:00 pm and 11:00 pm to 7:00 am including weekend • 80

Location:  Munster,  IN


The Call Center Representative provides basic system-wide telephone support functions for Community Healthcare System and Community Foundation of Northwest Indiana, Inc.  Job duties include answering and directing incoming external and internal telephone calls, provide paging assistance for physicians and hospital personnel, and documentation of IT incidents and requests.  The Call Center Representative must be able to work independently to escalate and/or report issues in a timely manner to address hospital emergencies and critical IT system incidents.
Required to work varying shifts: main shifts 3:30 pm - 12:00 pm and 11:00 pm to 7:00 am including weekends/holidays.  May fill in for other shifts as needed. Position will located at St. Mary Medical Center in Hobart, Indiana and may need to fill in at Community Hospital in Munster, Indiana for staffing.
To qualify, you must have:

•         High School Diploma or GED required.
•         Minimum 1 year customer service experience in a fast paced environment; call center experience preferred.
•         Professional telephone etiquette with excellent interpersonal and communication skills. Experience with advanced telephone systems such as softphones or IP telephony systems required.
•         Hard worker who is dependable, dedicated and self-motivated with strong organizational and attention to detail skills.
•         Ability to multitask while following a systematic approach to customer service delivery; maintaining a balance between quality and quantity.
•         Very good questioning and listening skills with a proven ability to interact with non-technical users at all levels of the organization, as well as external customers.
•         Able to evaluate customer calls to provide resolution for basic level 1 incidents while escalating advanced issues to appropriate support teams.
•         Minimum 1 year work experience using Microsoft Office, email, and web based applications such as SharePoint and Intranet along with intermediate-level computer skills and knowledge. Experience with CRM or Help Desk ticketing systems.
•         Minimum typing speed 35 words per minute.
•         Bilingual a plus

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