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Manager Engagement Center in Munster, IN at Community Healthcare System

Date Posted: 1/8/2019

Job Snapshot

  • Employee Type:
    Full-time · Days · M-F 8:30-5:00· 80
  • Location:
    Munster, IN
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Job ID:  24008

Category:    Leadership/Management

Facility:    Community Foundation of Northwest Indiana, Inc. • Central Scheduling

Schedule:    Full-time • Days • M-F 8:30-5:00 • 80

Location:  Munster,  IN

Reporting to the Director of the Engagement Center and manages the day-to-day operations of the Engagement Center Department. This role is responsible for managing the Engagement Center operations whose primary roles include fielding telephone calls, booking patient appointments, registering and preauthorizing patient exams. This manager also has overall responsibility of overseeing the Engagement Center Supervisor. This incumbent coordinates all functions in a manner that complies with standards established by senior leadership and those standards required by outside regulatory and accreditation agencies. This manager is responsible for maintaining efficient workflow and recommends changes as needed. Is aware of patient and physician needs and makes provision for the same. Performs all duties in a manner that promotes team concept and reflects the Community Healthcare System mission and philosophy. Works with various Department Directors/Managers/Supervisors to insure hospital goals and standards are met. Conducts relevant activities such as productivity and performance monitoring, workflow observation  and problem solving.
To qualify, you must have:
•                   Bachelors degree in Healthcare Administration, Business Administration, Management or related field.
•                   5 years of experience in management in a healthcare organization.
•                   3 years' experience managing Call Center Operations or Registration with demonstrated experience in the implementation of large programs, testing, training, & the establishment of metrics, Quality Assurance, & budget management is critical.
•                   Prior experience with telephone technology: ACD administration, forecasting and scheduling tools, reporting metrics.
•                   Must demonstrate strong verbal/written communication skills and critical thinking skills.
•                   Proficient MS Office skills:  Word, Excel, Outlook and PowerPoint.
•                   Must have strong interpersonal skills and the ability to work collegially and collaboratively with all levels and functions within the organization.
•                   Must have strong organizational and planning skills with the ability to work under minimal supervision.
•                   Demonstrate experience in identifying and implementing operational and workflow improvements.
•                   Experience working in a high-performing, customer-centric environment.
•                   Demonstrated experience to motivate employees to work as a cohesive team.

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