Supervisor Registration in East Chicago, IN at Community Healthcare System

Date Posted: 8/26/2019

Job Snapshot

Job Description

Job ID: 25639

Category:   Leadership/Management

Facility:   St. Catherine Hospital • Patient Registration

Schedule:   Full-time • Evenings • 80 hrs • 80

Location: East Chicago, IN

Supervisor will be responsible for the PM shift, admitting, ER and Information Desk. Must be available to cover call offs if coverage is unavailable.
Supervises daily activities and workflows of registration and admitting staff with a focus on accurate registration, quality and customer service. Responsible to conduct performance appraisals and audits of registration staff and functions.
-Trains and supervises staff, consistent with hospital policies and procedures through review of productivity and performance monitoring, workflow observation and problem solving. Develops and implements procedures as required by department changes with a focus to maintain consistency between all health system workflows.
-Maintains knowledge of hospital policies and guidelines for federal and state regulations such as HIPAA, EMTALA, JCAHO, COBRA, CMS, Medicare, Medicaid and Corporate Compliance.
-Acts as a resource for staff on complex insurance issues.  Has a complete knowledge of various insurances and maintains currency on changing healthcare requirements. Provides on call support to staff as needed. Provides staff support during periods of high volume workload.
-Coordinates work schedules and time off requests to insure adequate staffing of operations to ensure high quality customer service and smooth patient flow.
-Maintain knowledge of all ADT/Prelude EPIC work flows and all other software products associated with job functions such as AHIQA
Education/Experience: Medical terminology required with health insurance knowledge including experience with Medicare/Medicaid and Managed Care requirements. Two years of hospital healthcare related experience in Patient Registration required. Previous Supervisory or Team Lead experience preferred.

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